Utility company PSEG Long Island, which took over electric distribution for the Long Island Power Authority early this month, warned customers on Thursday about an email scam attempting to get customers to divulge personal information.
The fraudulent emails appear to be bills sent from the utility, officials said in a release, and request personal information from the customer, leading to identity theft.
“PSEG Long Island has received reports of customers receiving such emails,” the statement said, “and urges its customers to be wary of these types of suspicious emails. The utility would not ask its customers to provide personal information online without first logging into My Account.”
If a suspicious email is received, the company advised customers not to provide any personal information or download any attachments, and not to click on any links in the email.
“We take very seriously any attempt to defraud our customers,” Dan Eichhorn, the vice president of customer services for PSEG Long Island was quoted as saying in the statemnt. “We ask our customers to be wary of emails that demand immediate payment and threaten service termination. When in doubt, delete the email and call PSEG Long Island at 1-800-490-0025 to report the email.”
Customers should delete any suspicious emails and visit www.psegliny.com to log into My Account, call PSEG Long Island directly at 1-800-490-0025 or visit a local PSEG Long Island Customer Service Center if such an email is received, the statement advised.
PSEG Long Island LLC was selected by LIPA in December 2011 to manage LIPA’s electric system. The 12-year contract includes commitments to improve customer satisfaction and provide safe, reliable service for LIPA customers. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated, a publicly traded diversified energy company with annual revenues of more than $10 billion.